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 | Frequently Asked Questions |
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- Do I need to bring bedding, food or toys when my cat comes to stay?
We provide comfy bedding and a variety of toys. However, if you would like to bring any of these from home to ensure your cat has some familiar smells & surroundings, you are welcome to do so. We also provide Royal Canin biscuits, and most cats love them! But if your cat is on a special diet, or a very fussy eater, you are welcome to bring your cats own food. Please label it with your cats' name, and any directions regarding feeding. There is no discount for those who bring their own food.
- My cat needs medication - can you administer this?
If your cat requires drops, cream or tablets, and is reasonably comfortable with this, then yes, we can administer medications. We will not administer needles, and suggest that if your cat needs such medication, to contact your local vet regarding care while on holidays.
- Are you with the cats 24hrs a day?
No. The council determines our opening hours to allow our guests a quality part of the day where they can relax, undisturbed, without people around. Even cats who love attention look forward to being able to curl up and sleep! Wherever possible, we still try to have at least one of us on our property in case of emergencies (including strong winds, storms and rain that could affect the comfort of our guests).
- Does every cat get to go out onto the veranda?
Yes. Our outdoor enclosures are shared between two indoor suites. But we DO NOT let more than one owner's cat/s in the outdoor enclosure at any one time. If there is no other cat staying in the neighbouring suite, they will have access to their outdoor enclosure from 8am-6pm each day (except in bad weather conditions). If we are heavily booked, we will let one cat out from 8am-1pm, and the neighbouring cat from 1pm-6pm. If you would prefer your cat doesn't go out onto the enclosed veranda, just let us know.
- How big are the suites?
The indoor suites are approximately 2m (depth)x 1m (width) x 2.1m (high).
The outdoor enclosures are approximately 1.8m (depth) x 2.1m (width)x 2.4m (high).
We have 5 sets of two suites that are linked with cat doors. If you have more than one cat, and they like to be together throughout the day, but separated to eat or sleep, we recommend you request 2 suites with a cat door between them, to ensure the utmost comfort of your pets. Suites with cat doors are subject to availability!
- If staying in the cattery, when should vaccinations and flea treatments be done?
Vaccinations should be done at least 10 days prior to staying in the cattery, or the owner needs to be aware that the cat may be susceptible to catching illnesses from other cats. Unfortunately vaccinated cats can still be carriers of illnesses, so even if they don't show signs of being ill, they can be carrying an illness that lies dormant. If a cat is vaccinated, they still may pick up viruses or illnesses because vaccinations don't cover every illness. And like the human flu vaccination, in some cases cats can still get sick, but the symptoms are less severe in vaccinated cats. If we notice any unusual symptoms with a cat, we will seek veterinary advice &/or take the cat to the vet, depending on the symptoms showing.
Flea treatments should be administered a few days prior so there are no traces of fleas upon arrival, and you can check that the treatment has actually worked before the cat comes to stay. If a cat in our care has fleas, we will give it a flea treatment, and the owner will be charged the cost of this upon pickup.
- Why do you not accept 3 cats in the one suite?
We pride ourselves on the high quality of care that we provide & feel this is lessened with having 3 cats & enough bowls, bedding & litter trays for each cat to be comfortable. Not only this, but also we like to closely monitor each & every cat that stays at Carmichaels to make sure they are healthy, eating, drinking, & using their litter normally. This can often be impossible to do so with 3 cats in one suite.
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